Job Description

The CI Expert is responsible for managing end-to-end CI operational processes and acting as a key point of contact between Operations, Client Services, and in-market stakeholders. The role ensures the timely and accurate delivery of databases, reports, and operational outputs in line with client requirements, defined procedures, and agreed SLAs.

The CI Expert will manage complex operational queries, provide functional guidance to the team, and support the Team Lead in handling critical deliverables and escalations. The role will also identify and lead opportunities for process improvement, simplification, automation, quality enhancement, and productivity improvement.

Responsibilities

Ensure timely and accurate delivery of data, reports, and operational outputs according to agreed SLAs and client requirements
Take end-to-end ownership of assigned CI processes and critical operational deliverables
Act as a key point of contact for Client Services and in-market stakeholders for operational queries and requirements
Manage complex queries, exceptions, and escalations through structured analysis and timely resolution
Act as a secondary point of contact in the absence of the Team Lead
Maintain a strong understanding of RMS/CPS end-to-end processes and upstream and downstream dependencies
Provide functional guidance and process support to team members
Identify and lead process improvement, simplification, automation, quality, and productivity initiatives
Conduct root-cause analysis for recurring issues and implement corrective and preventive actions
Support effort estimation, workload analysis, capacity planning, and FTE benefit validation
Analyse operational data and create meaningful KPI summaries, reports, and performance insights
Maintain process documentation, quality controls, and standard operating procedures
Support training, knowledge sharing, and capability building within the team
Provide constructive inputs to Process Owners, Team Leads, and Operations Managers to improve operational effectiveness

Expectations

Profound knowledge of RMS/CPS end-to-end business processes
Strong understanding of CI process activities and operational dependencies
Ability to independently manage complex queries, escalations, and critical deliverables
Strong communication and stakeholder-management skills
Good understanding of effort estimation, capacity planning, and FTE benefit calculation
Ability to identify and deliver measurable process improvements
Strong ownership, analytical thinking, and attention to detail
Ability to coach team members and influence stakeholders without direct authority

Qualifications

Bachelor's degree in Business Administration, Commerce, Statistics, Economics, Analytics, or a related field
Minimum 5 years of relevant experience in Operations, preferably within RMS/CPS and CI processes
Strong experience in data analysis, operational delivery, stakeholder management, and process improvement
Advanced Microsoft Excel skills, including PivotTables, lookup functions, data analysis, interpretation, and KPI summary creation
Good project-management aptitude, including task sequencing, risk identification, problem-solving, and action tracking
Strong internet research skills to analyse and validate product-related information
Lean, Six Sigma, Process Excellence, Analytics, or Project Management certification will be an advantage
Fluency in written and spoken English

Key Competencies

CI process expertise
Data analysis and interpretation
Query and escalation management
Root-cause analysis
Process improvement and simplification
Effort estimation and capacity planning
Stakeholder management
Coaching and knowledge sharing
Ownership and accountability
Continuous improvement mindset

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Expert - CI