standard office productivity tools, support platforms, collaboration with cross functional teams, backoffice helpdesk operations, queue handling, escalation processes, ticket management

support systems , IT Service Management (ITSM) frameworks, Servicenow, Internet Technologies, Basic technical troubleshooting, ITIL best practices, zendesk, Standard office software

Ms Office, International Voice Process, Case Management Tools, Typing speed of 30 WPM, HR Helpdesk, Us Voice Process, ServiceNow Remedy, Avaya

service now, HC Shared services, Hr Operations, HR Service desk, Human capital, Human Resource, Helpdesk

Endpoint Security, Windows, Microsoft 365, Azure Ad, Macos, Dns, Exchange, DHCP, Phishing, Servicenow, Backup Solutions, Vpn, Data Loss Prevention, Teams, OneDrive, firewall fundamentals, disaster recovery principles, Active Directory, zendesk, cybersecurity concepts, Jira Service Management, MFA, Freshdesk, helpdesk ticketing systems, Sharepoint

Salesforce, Basic Computer Knowledge, CRM or ticketing tools, zendesk, Freshdesk

service ticketing tools, Service Excellence, HR Shared Services, Hr Operations, HR Helpdesk functions, Process Improvements, employee query management

Printers, helpdesk software, EPBX, office systems

helpdesk/ticketing system, Service Desk