Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Cloud Contact Center Implementation

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary development frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with team members and adapting to evolving project needs are integral parts of the daily workflow, fostering continuous improvement and innovation in software development.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.
Maintain and update existing software components to enhance performance and reliability.
Document development processes and solutions to support knowledge sharing within the team.
Assist junior team members by providing guidance and support to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
Experience with cloud-based platforms and integration techniques relevant to contact center environments.
Strong understanding of software development lifecycle and agile methodologies.
Ability to troubleshoot and resolve complex technical issues within cloud contact center systems.
Familiarity with scripting and automation tools to optimize contact center operations.
Knowledge of security best practices and compliance standards in cloud implementations.

Additional Information:

The candidate should have minimum 3 years of experience in Cloud Contact Center Implementation.
This position is based at our Hyderabad office.
A 15 years full time education is required.