Sentiment Analysis, Redis, Nlp, Git, Javascript, Bitbucket, MongoDB, Postman, Json Parsing, pattern matching, SIP transfers, knowledge graph integration, AI Intent entity training, REST API integration, NLP tuning, Kore.ai XO Platform v11, real-time agent handoff, Testing Emulator, async flows, bot testing tools, IVR tree design, DevOps familiarity, call routing logic