Company Overview

Helpshift is a Keywords Studios company and an AI-first customer service platform used by some of the world's largest games, digital entertainment, and consumer technology companies. It helps businesses deliver scalable, human-centric support through conversational AI, automation, and live agent tooling, serving millions of end users globally.

Keywords Studios is an international technical and creative services provider to the video games and entertainment industries, working alongside clients across 70+ facilities in 26 countries. Helpshift joined Keywords Studios through an acquisition announced in December 2022 and was integrated with Keywords Player Support business, giving clients a complete player experience solution that combines technology with global support teams.

Role Summary

As the front-line leader of our Talent Acquisition team, you will run day-to-day TA operations across APAC, India, and EMEA. You will lead a team while staying hands-on across the hiring lifecycle, from sourcing to pre-boarding. You will be the point of contact for the TA team and the bridge between TA Global Leadership and business stakeholders, using data to track performance and shape strategies that raise the quality and efficiency of our hiring.

Requirements

Partner with stakeholders and internal departments to understand hiring needs and define role profiles
Manage the end-to-end TA process: sourcing and attraction, screening, TA interviews, assessments, endorsement to stakeholders, and pre-boarding
Own hiring delivery and quality of hire across all regions
Act as the POC for the TA team and the bridge between TA Global Leadership and business stakeholders
Track, maintain, and report on TA KPIs (for example time-to-fill, offer acceptance rate, source effectiveness, cost per hire, and quality of hire) using dashboards and trackers
Delegate work, monitor requisition status, and drive adherence to timelines across the team
Manage job portals and external vendors, including agency relationships, performance, and costs
Ensure adherence to recruitment processes, policies, and compliance requirements
Coach, mentor, and develop team members through regular feedback and training
Propose and execute strategies to improve candidate quality, efficiency, and employer brand, and support the TA Manager / Global Head in strategic initiatives
Stand in for the TA Manager / Global Head of Talent Acquisition in their absence

Technical Skills

Must have

Strong knowledge of sourcing and recruitment strategies, principles, processes, and best practices
Proficiency in profile screening and behavioral interviewing
Hands-on experience with job portals such as Naukri and LinkedIn Recruiter
Vendor and agency management
Strong working knowledge of the Google Workspace ecosystem (Google Sheets, Docs, Slides, Drive, Calendar, Gmail, Forms)
Data-oriented reporting: trackers, dashboards, and MIS reports
Excellent written and verbal communication
Basic knowledge of other HR areas such as Compensation & Benefits and Employee Relations

Good to have

Working knowledge of Workday
Experience with an Applicant Tracking System (ATS)
Exposure to AI tools for sourcing, screening, and recruitment automation
Familiarity with the IT/BPO, SaaS, or gaming industry talent landscape.

MINIMUM SKILLS REQUIREMENTS:

Education: Any graduate degree in Human Resources, or an MBA, from a recognized university
Experience: At least 2 years as a TA Team Leader / Officer, or 5 years as a Specialist in BPO Talent Acquisition
Preferred: Experience managing regional and/or global setups is a plus

Benefits

To be discussed further by our People and Culture team in India

Talent Acquisition Team Leader