Key Responsibilities

Hard Services Operations (Core Execution)
Operate and maintain all building engineering systems, including:
HVAC systems (AHUs, FCUs, VRF/VRV units)
Electrical systems (LT panels, UPS, DG sets)
Plumbing systems and water supply
Fire & life safety systems
Ensure continuous operation and zero disruption of critical systems.
Perform routine checks, readings, and log sheet updates.
Identify early signs of equipment failure and take corrective action.
Preventive & Breakdown Maintenance
Execute preventive maintenance schedules as per SOPs.
Attend and resolve breakdown complaints within defined SLAs.
Coordinate with vendors for specialized maintenance activities.
Ensure proper closure of maintenance tasks with documentation.
Work Order & Helpdesk Management
Receive, acknowledge, and execute work orders through CAFM/CMMS systems.
Ensure timely closure of tickets with quality service delivery.
Provide feedback and updates on task status.
Maintain accurate records of all maintenance activities.
Technical Monitoring & Log Management
Record and monitor:
Electrical load readings
DG fuel consumption
HVAC performance parameters
Water levels and pump operations
Highlight abnormalities and escalate deviations.
Maintain daily, weekly, and monthly logs.
Technical Transformation & Optimization (Execution Level)
Data Capture & Digital Adoption
Ensure accurate data entry in:
CAFM systems
Energy monitoring tools
Maintenance logs
Support implementation of digital tools such as:
IoT sensors
Smart meters
Automated monitoring systems
Energy & Efficiency Optimization
Identify opportunities for:
Reducing energy consumption
Optimizing equipment usage
Implement basic optimization actions such as:
Switching schedules
Load balancing
Temperature optimization
Support energy audits and improvement initiatives.
First-Level Troubleshooting & RCA Support
Perform initial fault diagnosis for equipment failures.
Assist senior engineers in root cause analysis (RCA).
Implement corrective and preventive actions as directed.
Asset Care & Lifecycle Support
Ensure proper handling and maintenance of equipment.
Report aging equipment and recurring failures.
Support asset tagging and documentation.
Safety, Compliance & EHS
Ensure adherence to all safety protocols and procedures.
Use appropriate PPE during operations.
Support:
Fire drills
Emergency response
Safety audits
Ensure compliance with electrical and operational safety norms.
Vendor & Contractor Coordination
Assist in supervising vendor activities on-site.
Ensure vendors follow:
Safety procedures
Work permits
Quality standards
Verify work completion and report discrepancies.
Soft Services Coordination (Support Role)
Coordinate with housekeeping and other teams when technical support is required.
Ensure technical readiness of areas before cleaning or events.
Event & Meeting Support
Ensure readiness of:
Meeting rooms
Conference facilities
AV and electrical systems
Provide technical support during events and client visits.
Builder / Landlord Coordination
Report infrastructure issues to Facility Manager.
Assist in resolving:
Power supply issues
Water supply disruptions
Common area technical issues
Training & Skill Development
Participate in:
Technical training programs
Safety training sessions
Stay updated on new technologies and maintenance practices.
Support onboarding of new technicians.
Reporting & Documentation
Maintain accurate records of:
Maintenance activities
Equipment performance
Incidents and breakdowns
Submit daily shift reports to supervisors.
Escalate major issues promptly.
Business Continuity Support
Assist during:
Power failures
Equipment breakdowns
Emergency situations
Ensure backup systems (DG, UPS) are operational.
Support execution of BCP procedures.

Key Performance Indicators (KPIs)

Work order closure within SLA
Equipment uptime and reliability
Preventive maintenance completion rate
Reduction in repeat breakdowns
Accuracy of logs and documentation
Energy-saving initiatives implemented
Safety compliance adherence

Qualifications & Experience

Diploma / ITI / Bachelor's in Electrical / Mechanical Engineering
2–6 years of experience in facility management / engineering operations
Experience in corporate / commercial facilities preferred

Key Competencies

Strong technical fundamentals
Hands-on troubleshooting skills
Attention to detail
Ability to work in shifts
Team collaboration
Basic digital and reporting skills

Tools & Systems

CAFM / CMMS systems
BMS (basic monitoring)
Electrical and HVAC control panels
MS Excel / reporting tools

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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Senior Specialist - CSG