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Cyber Managed Service – Senior Consultant - SAP IDAM Operations

We are seeking an experienced and knowledgeable Senior Consultant for SAP IDAM (Identity and Access Management) Operations to join our team. The ideal candidate will have a strong background in operations support, with extensive experience in managing and optimizing SAP IDAM solutions. This role will involve leading operational initiatives, providing expert guidance, and ensuring the security and efficiency of our identity and access management processes within the SAP environment

Key Requirements / Responsibilities:

Provide expert L2 and L3 support for SAP IDAM-related issues, including troubleshooting complex user access problems, role management challenges, and system outages.
Lead the management of user identities and access rights within the SAP IDAM platform, ensuring accurate and timely provisioning and deprovisioning of access.
Oversee the monitoring of SAP IDAM system performance and logs, proactively identifying and addressing potential issues before they impact users and implementing performance optimization strategies.
Collaborate with IT and security teams to ensure compliance with security policies and procedures related to identity and access management and recommend improvements as necessary.
Develop and maintain SAP IDAM policy documentation, user guides, and training materials to support end-users and promote best practices across the organization.
Conduct regular security reviews and audits of SAP IDAM configurations to ensure alignment with industry standards and compliance requirements and drive necessary remediation efforts.
Drive the implementation of security measures, including role-based access control (RBAC) and Multi-Factor Authentication (MFA), to enhance the security posture of user accounts.
Manage the resolution of tickets and service requests related to SAP IDAM, prioritizing based on impact and urgency, and mentoring junior staff in troubleshooting techniques.
Stay updated on new SAP IDAM features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform and share insights with the team.
Provide strategic feedback and suggestions to improve the efficiency and effectiveness of the SAP IDAM service, including identifying automation opportunities and process enhancements.
Liaise with SAP support and third-party vendors as needed to resolve complex issues and maintain system stability, ensuring high levels of service delivery.

Preferred Skills:

Advanced knowledge of SAP IDAM solutions, with relevant certifications such as SAP Certified Technology Associate - Identity Management.
Proven experience in managing complex SAP environments, including components such as User Provisioning, Role Management, and Access Control.
Strong understanding of network security, identity and access management (IAM), and related technologies (e.g., SIEM, firewalls, multi-factor authentication).
Expertise in scripting and automation (e.g., ABAP, PowerShell, Python) to streamline operations and incident response.
Excellent analytical, problem-solving, and decision-making skills.
Leadership qualities and experience in mentoring or managing junior staff.
Strong communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
Familiarity with compliance frameworks and regulations related to identity and access management (e.g., GDPR, SOX, HIPAA).
Experience with integration of SAP IDAM with other security tools and platforms to enhance overall security posture.

Education:

Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

Willingness to travel as required
Willingness to be on call support engineer and work occasional overtime as required
Willingness to work in shifts as required

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CMS-Senior-Entra IGA-SAP IDM