Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Genesys Contact Center QM

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary development frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with different teams and continuous refinement of software elements are integral parts of the daily workflow, fostering innovation and responsiveness to evolving project demands.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to identify and implement process improvements that enhance team productivity and software quality.
Mentor junior team members to support their professional growth and integration within project goals.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Genesys Contact Center QM.
Strong knowledge of software development lifecycle and agile methodologies.
Experience in designing and implementing scalable software components.
Ability to troubleshoot and resolve complex technical issues within contact center environments.
Familiarity with integration of custom software solutions into existing enterprise systems.

Additional Information:

The candidate should have minimum 7.5 years of experience in Genesys Contact Center QM.
This position is based at our Bengaluru office.
A 15 years full time education is required.