About the Company:

Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for a smart accountant. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.

We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.

Requirements

Job Description :

Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support. He / she must be able to provide support via phone, web, email, chat, and other channels as needed.

Our SaaS product requires following tasks to be managed by the Customer Support Executive

Product demonstration
Customer on-boarding
Customer hand holding until usage stabilisation
Manage & resolve customer tickets
Collaboration with tech team & customers

These features are must have for this profile :

Excellence in customer service skills
Understanding of any CRM or SaaS platform
Willing to take ownership of customer issues, complaints and queries
Ability to communicate with Indian as well as international clients
Experience of using lead management tools such as Hubs-pot
Experience of using Zoho mail, Cliq, Google Forms, Sheets & Docs, Canva
Knowledge of managing apps on PlayStore & AppStore

Qualification & experience

Graduate / Post graduate in Engineering / Computer Application stream
Fluent communication in English
Excellent formal communication skills over email & chat
Ability to follow-up with customers as well as internal tech teams
Work experience of 1-3 years in any of the customer facing roles

Role & responsibilities

Provide product support to clients via email, chat, call & Google Meet
Manage issues reported by client and drive them to resolution meeting the SLAs
Coordinate with technology team for possible feature requests
Prioritize support tickets and multi-task when needed
Provide quick solutions or workarounds to client queries
Demonstrate Rekart Software Product to clients and leads
Client team's training via Google Meet.
Manage various software configurations for client apps.

Preferred candidate profile

You should have good communication skills - written as well as verbal in English
You should have experience of communication with clients & leads.
You should have experience of handling excel sheets.
You should have good ability to visualise client's perspective and offer pro-active solution.
You should have a good sense of client management
You should have good patience to read the information & ability to process data.

Benefits

Location, Work hours & Culture

Work from Office - Location Baner, Pune
Work timings : Monday to Saturday
Company benefits include Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.
Opportunity to work with SaaS based growing IT company

What We Provide -

Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
Hell lot of stuff to innovate and learn simultaneously
Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
Others benefits including Provident Fund, Insurance, personal growth opportunities, technology growth opportunities etc.

Location: Pune

PS: We're a small team, and your impact is going to be huge!

Senior Customer Success Executive