Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

The Tools (ITSM, NMS, ITAM)+Automation - L2 Senior Analyst will operate, support, troubleshoot, and improve Tools (ITSM, NMS, ITAM)+Automation services across Working knowledge of tool administration & automation, ensuring stable operations, SLA adherence, and clear stakeholder communication.

4+ experience aligned to L2 Senior Analyst responsibility level.
ITIL-aligned understanding of incident, problem, change, and service request processes.
Ability to work in shifts and support 24x7 operations where required.
Own advanced troubleshooting and operational support for Skill 1 - Tool adminstration with automation secondary Skill 2 - Automation with tool administration secondary Skill 3 - DRM Tool support with tool adminstration secondary.
Handle escalations from L1 and perform RCA for recurring issues.
Execute approved changes, patching, upgrades, DR drill support, and release coordination.
Maintain SOPs, technical documentation, known-error records, and dashboards.
Coordinate with OEMs/vendors and ensure SLA, security, and audit compliance.
Hands-on knowledge of Working knowledge of tool administration & automation.
Primary skill coverage: Skill 1 - Tool adminstration with automation secondary Skill 2 - Automation with tool administration secondary Skill 3 - DRM Tool support with tool adminstration secondary.
Operational understanding of Tools (ITSM, NMS, ITAM)+Automation administration, monitoring, troubleshooting, and documentation.
Clear communication for ticket updates, handovers, and stakeholder coordination.
Customer-focused approach to service support and issue resolution.
Ability to prioritize incidents, document clearly, and follow escalation paths.
Collaboration with infrastructure, application, OEM, and vendor teams.
Ownership mindset for SLA adherence, follow-ups, and operational hygiene.
B.E. / B.Tech / BCA / M.Tech / MCA or equivalent qualification preferred.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Cross Technology Managed Services Engineer