Location: Bengaluru (Work from Office)

Experience: 610 years

About Mojro

At Mojro, we dont just optimize logistics - we reimagine it. We are a deep-tech logistics optimization company helping some of the worlds largest FMCG, Pharma,

Paints, CEP, and Retail enterprises simplify complex logistics challenges. From reducing transportation costs to boosting service levels, Mojro delivers intelligent, automated, and scalable solutions that transform the way businesses move goods.

Trusted by global leaders, our platform powers smarter decision-making, faster execution, and sustainable supply chains. If youre excited about solving high-impact problems with cutting-edge technology, Mojro is where youll find your next big challenge.

Role Overview

The Senior Implementation & Customer Success Engineer will lead the end-to-end technical onboarding of enterprise customers and ensure ongoing technical success postgo-live. This role owns solution design, integrations, deployment, and advanced technical troubleshooting, acting as the primary technical authority across assigned accounts. The engineer ensures customers achieve rapid time-to-value and sustained adoption in production environments.

Key Responsibilities

End-to-End Implementation Ownership

Lead the full implementation lifecycle: discovery, scoping, solution design, configuration, integration, testing, deployment, and go-live.

Create and manage SOW, Technical Design Documents (TDD), Functional

Design Documents (FDD), workflow diagrams, and architecture specifications.

Align technical and functional requirements with customers and internal stakeholders.

Integrations & Technical Delivery

Own integration activities including API, Webhook, FTP/SFTP, and data flow setups.

Perform data mapping, environment setup, and validation of interface behavior.

Use SQL, Postman, logs, and browser developer tools to investigate and debug integration or configuration issues.

Ensure secure and scalable deployment configurations across customer environments.

UAT & Go-Live Management

Plan, coordinate, and execute User Acceptance Testing (UAT) with customers.

Drive defect triage with Product & Engineering teams until acceptance criteria are met.

Prepare go-live plans, risk assessments, cutover checklists, and post-launch hypercare support.

Post-Go-Live Technical Success

Serve as the primary technical contact for live accounts.

Conduct proactive technical health checks and review product usage to identify optimization opportunities.

Troubleshoot complex product or integration issues and involve L3 Engineering only when required.

Work with Customer Success Managers to ensure smooth transitions and value realization.

Product Collaboration & Documentation

Identify product gaps, missing APIs, or enhancement needs during implementations and live usage.

Partner with Product & Engineering teams to relay requirements and support prioritization.

Develop reusable deployment templates, integration playbooks, and best-practice documentation.

Contribute to SOPs, internal knowledge base content, and onboarding automation.

Leadership & Team Enablement

Mentor junior engineers on solution design, troubleshooting, documentation, and client communication.

Support Sales/Pre-Sales with technical scoping and feasibility assessments for complex opportunities.

Help define implementation frameworks, delivery standards, and scalable processes as the team expands.

Skills & Qualifications

Must Have

610 years of experience in B2B SaaS implementations, technical onboarding, customer success engineering, or solutions consulting.

Strong experience creating SOW, TDD, FDD, and workflow/architecture documentation.

Hands-on expertise with SQL, APIs, Postman, log interpretation, and browser developer tools for debugging.

Strong understanding of cloud deployments, data migration, and environment configuration.

Ability to manage multiple enterprise projects with strong project management discipline.

Excellent communication, stakeholder alignment, and customer-facing interaction skills.

Good to Have

Familiarity with Jira, HubSpot, and BI dashboards (Power BI, Tableau).

Experience working with developer portals and API documentation systems.

Knowledge of authentication/authorization flows (MFA, SSO, OAuth).

Exposure to logistics, routing, or supply chain platforms (bonus).

Soft Skills

Strong ownership mindset

Structured and analytical problem-solving

Calm under pressure and during escalations

High attention to detail and documentation quality

Clear, concise communicator

Leadership and mentoring capability

Education

Bachelors degree in Engineering, Computer Science, Information Technology, or a related technical field.

Equivalent experience with strong SaaS implementation depth may be considered.

Certifications in APIs, cloud, data, or project management are a plus

Key Responsibilities

Senior Implementation Engineer - Customer Success