Job Purpose

Acts as consultant and business partner to the HR across the Air Arabia Group, providing and implementing HR technology solutions across the HRMS landscape.
Owns end-to-end delivery and functional governance for SAP SuccessFactors Employee Central (EC) as the system-of-record, while ensuring cross-platform readiness and outcomes across integrations, automation platforms, data/analytics dependencies, and IT security/compliance requirements.
Ensures solutions are scalable across the Group tenant and deliver measurable operational improvement and user adoption.

Key Result Responsibilities

Leads discovery and solution definition with HR stakeholders; translates business requirements into scalable system designs, recommending standardization and simplification where required to reduce operational complexity.
Takes functional ownership of SuccessFactors Employee Central across the Group tenant, including configuration governance and design leadership for:

Acts as functional owner for integration outcomes; works with middleware/technical teams to validate mapping/specifications, test end-to-end, and ensure correctness of inputs/outputs in production (reconciliation, exception handling, and controlled fixes).
Coordinates solution dependencies beyond SuccessFactors to ensure end-to-end delivery to work on supporting upstream and downstream technologies.
Co-owns HRMS governance in coordination with the Payroll Solution Lead, ensuring strong controls and audit readiness through:

Provides project-first delivery with L3 functional support ownership for complex HRMS issues related to Core HR processes, org changes, mass updates, workflow failures, permission-related issues, and recurring data-quality problems; ensures root-cause fixes rather than repeat workarounds.

Uses ITSM and other spolutions for support and project tracking; contributes to SLA discipline, knowledge base creation, and operational reporting.
Provides knowledge transfer and enablement to other HRMS team members to build bench strength and reduce single points of dependency.
Expected to deliver measurable improvements such as:

Stabilization of top recurring EC incidents through permanent fixes and stronger validation controls
Delivery of prioritized EC enhancements/automation triggers that reduce manual HR effort
Improved governance maturity (documentation pack, test evidence, release readiness, access discipline)
Reliable integration outcomes with clear reconciliation approach for critical interfaces.

Qualifications (Academic, Training, Languages)

Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or equivalent; Master's degree is preferred.
SAP SuccessFactors Employee Central certification is required.
Certifications in supplementary technologies relevant to HRMS delivery (e.g., SAP Integration Suite/CPI, Integration Center, APIs, Azure fundamentals, ITIL) are considered an advantage.
PMP certification or other recognized Project/Program Management qualification is preferred.

Work Experience

10+ years of experience in HR technology/HRIS or enterprise application delivery, with strong functional ownership and hands-on delivery exposure in SAP SuccessFactors Employee Central (EC).
Expert-level working knowledge of at least one additional SuccessFactors area such as Compensation/Variable Pay, Succession & Development, Onboarding 2.0, or similar talent/rewards modules (implementation or major enhancement experience preferred).
Demonstrated ability to lead stakeholder workshops, challenge and clarify requirements, drive decisions, and deliver end-to-end outcomes across HR, IT, and shared services teams.
Strong depth in EC configuration and governance, including MDF objects/workflows, business rules, data model discipline, and role-based permissions / controls.
Proven experience partnering with integration teams to validate interfaces end-to-end; solid understanding of Integration Center, API concepts, mapping/validation, test cycles, and reconciliation practices.
Experience supporting complex HR environments (multi-entity, shared services, multi-country) is preferred; aviation/airline exposure is an advantage.

Solution Lead HR