Incident Management, change management, Problem Management, Sql, troubleshooting tools

.NET-based applications, Servicenow, Devops, Monitoring Tools, Agile, Sql, Manhattan WMOS 2018, MHE Integration, ITSM tools, Knapp

Scripting, Servicenow, Workflows, Angularjs, Soap, Javascript, Business Rules, ServiceNow development, Transforms, Integration hub spokes, REST based APIs, Imports, CMDB data models, Web services Integration protocols, Jobs, Catalog requests, UI Actions, AI AIOps, Menus

Technical Writing, Claude Certified Architect – Foundations CCA-F, AI GenAI platform features, ITSM ServiceNow, application or platform support engineering