contact lists , snowflake , technical requirements , Ivr, Salesforce Marketing Cloud, data structures, Excel, Functional Specifications, Jira, Requirements Gathering, test scenario definition, AcuCall, business sign-off coordination, Data Mapping, defect triage, stakeholder validation, platform modernization, IVR Technology, NICE CXone, UAT activities, digital marketing channels, Documentation, Powerpoint, Analysis, campaign migration, Stakeholder Management, outbound campaign operations, file-based integrations, Sms, Voice, transformation initiatives