Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Swadesh Banking

Office Location:

Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities

- Oversee branch operations
Ensure high service standards
Manage customer relationships
Ensure compliance with banking norms

Additional Responsibilities

- Support branch acquisition targets
Coordinate with product and operations teams
Maintain MIS and reports

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

Category:
Field specialization:
Degree:
Academic score: Minimum 55%
Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Branch Operations, Customer Service

Required Work Experience

Industry: Banking, Financial Services
Role: Branch Operations, Customer Service
Years of experience: 4 to 8

Key Performance Indicators: - Service quality score

Compliance adherence
Customer satisfaction
Operational efficiency

Required Competencies: - Customer Orientation

Operational Excellence
Communication
Problem-solving

Required Knowledge: - Branch operations

Banking products
KYC norms

Required Skills: - Interpersonal skills

MS Office
CRM usage

Required Abilities

Physical: NA
Other: Leadership, Decision-making

Work Environment Details: Branch-based, customer-facing

Specific Requirements

Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation: