Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

REQUIREMENTS:

Minimum 4 years of customer service experience in a shared service center, multinational, or office environment

Experience in handling customer complaints

Experience in order management, quotations, and master data maintenance.

Preferred Fields of Study: Business Administration, Arts, Science, or related field

Strong written and verbal communication skills in English; additional language proficiency may be required

Demonstrated proficiency in Microsoft Office applications

Experience With ERP Systems And CRM Platforms Preferred

Excellent problem-solving abilities and attention to detail

Strong organizational skills with ability to prioritize multiple tasks effectively

Initiative-taking with a positive, collaborative mindset

Ability to handle complex customer requirements and manage escalations professionally

Consistent record of meeting performance metrics and service level agreements

Capacity to work independently and handle ambiguous situations

Ability to develop and maintain effective relationships with internal and external stakeholders

Demonstrated judgment and diplomacy in customer interactions

Willingness to participate in cross-training and support activities as needed

Experience in data accuracy and quality control

Ability to work in a standard office environment with regular computer use

Sr. Customer Service Representative