About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

About The Job

Understanding of SaaS business models and customer success metrics

Must-Have Soft Skills

Communication: Excellent oral and written communication skills. Ability to translate business problems into technical solutions and explain complex data architecture to non-technical stakeholders. Ability to present analytical findings and recommendations clearly.
Customer-Facing Skills: Comfort conducting discovery calls, managing customer expectations, and serving as a technical authority on projects. Ability to build trust and credibility with customers.
Problem-Solving: Strong analytical mindset and ability to navigate ambiguous customer requirements. Solution-oriented approach to complex data challenges. Pragmatic problem-solver who prioritizes delivery.
Requirements Gathering: Ability to ask clarifying questions, understand customer business context, and translate needs into technical scope.
Teaching Ability: Demonstrated ability to mentor junior analysts; comfort explaining technical concepts clearly without being condescending.
Time Management: Ability to manage multiple projects and deadlines effectively; strong organizational skills and ability to prioritize.
Attention to Detail: Impeccable attention to detail in data work, documentation, and customer deliverables; meticulous in testing and validation.
Technical Aptitude: Strong technical foundation and demonstrated ability to quickly evaluate and learn new technologies and tools.
Interpersonal Skills: Patient, collaborative, and professionally skilled at navigating complex customer and team interactions.

What Success Looks Like

In 6 Months

Delivered numerous customer analytics projects on time and within scope
Established dbt and Snowflake best practices, standards, and code review processes that the team consistently follows
Created and documented reusable code patterns, project templates, and technical assets
Team members demonstrate measurable growth in dbt expertise, code quality, and project delivery confidence
Zero critical data quality issues in the first 30 days post-handoff on all delivered solutions
Team members report positive feedback on technical mentoring, code review quality, and leadership
Comprehensive, customer-ready handoff documentation for all delivered projects
Proactive identification of customer expansion opportunities

Have we piqued your curiosity

Sound like the role for you We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Senior Business Intelligence Analyst