Microsoft Office, Customer Service, Data Entry, Communication

Microsoft Office

Genesys, Functional Testing, Ivr Testing, IVR/CCT, IVR Concepts, Technology, Testing Technologyes, Infrastructure-Contact Center, Test Automation Technology, Communication

Project management, Product Knowledge, Problem-solving, Customer service

avaya cms , avaya ip telephony , avaya communication manager , Cisco Jabber, Ms Office Applications, Cisco Finesse, Avaya System and Session Manager, reporting analytics platforms, Cisco telephony solutions, Cisco softphone, workforce management, Windows desktop troubleshooting