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Global Managed Service – Identity and access Management – Senior

The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA's and ensuring high standards of quality deliverables.

Key Requirements / Responsibilities:

Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN).
Provide Level 2 and Level 3 support for the system within agreed service levels
Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area
3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
Support IGA tool integration with critical applications and infrastructure
Assist stakeholder teams as required, coordinate with product engineering team
Resolve technical issues through debugging, research, and investigation.
Understands of below IGA concepts:

User Lifecycle Management, Provisioning, and Reconciliation
Auditing, Reporting, and user activity Monitoring
Access Certification
SOD

Java/J2EE and knowledge on SQL
Strong communication skills, both verbal and written
Must be able to thrive in a fast-paced, high-energy environment
Ability to work independently, adapt quickly, and maintain a positive attitude
Troubleshoot and maintain user onboarding workflows and role provisioning
Ability to perform Root Cause Analysis and suggest solutions to avoid errors
Support onboarding of application and platform users.
Monitor IAM platform components and resource
Provide IAM support to end users.
Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
Should be a good team player to work on a competitive environment
Must have experience in Application Onboarding
Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen
Perform systems analysis and tuning to insure optimal infrastructure response

Qualifications:

Education:

Bachelor's Degree required

Skills Expertise

Good soft skills i.e., verbal & written communication and technical document writing
Prior experience working in remote teams on global scale
Customer orientation skills
Scripting knowledge

Work Requirements:

Willingness to travel as required
Willingness to be on call support engineer and work occasional overtime as required
Willingness to work in shifts as required

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GMS-Manager-UAR - IGA