Job Description

Role: JD for Services Business Development & Technical Aftersales - Mechanical

Experience: 15 + Years of experience in Aluminium Smelting

Industry: Aluminium

Educational Qualification: B.E in Mechanical Engineering

Employment Type: Permanent

Job Location : Chennai (Fives India)

Skills Required

Knowledge on Fives Equipments
Advanced technical background on Mechanical Engineering
Experience Audit & Repair services
Advanced understanding of Pneumatic & Hydraulic circuits
Basic understanding & execution of various maintenance philosophies
Mechanical Machinery overhauling
Assessing risk associated with site activities & preparing detailed HIRADEC

Duties And Responsibilities

Lead and manage equipment refurbishment, overhaul, and modernization activities.
Provide technical support to customers for mechanical products
Perform on-site diagnostics, troubleshooting, and service interventions.
Visit customer sites to carry out upgrades, inspections, testing, commissioning support, and technical assessments.
Be available for frequent travel to customer locations.
Ensure all activities are executed in accordance with Fives safety standards and customer HSE requirements.
Support external and internal sales teams by providing technical expertise, site assessments, and commercial inputs.
Review technical reports, service findings, and RCA reports for critical equipment issues.
Recommend corrective and preventive actions to improve equipment availability, productivity, and asset reliability.
Ensure timely resolution of customer complaints, technical issues, and service requests.
Serve as the primary technical interface for key customers on mechanical aftersales and service related matters.
Conduct regular customer visits to understand operational challenges, maintenance requirements, and future business opportunities.