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The Principal Client Project / Program Manager is a highly skilled subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

This role may be involved in larger scale programs and responsible for delivery across multiple business areas, geographies and technologies.

The primary responsibility of the Principal Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the business or to the client's support operations).

This role takes responsibility for the management of projects and program within more complex / partnership accounts and collaborates and engage with senior leadership involved in program delivery at the client site.

In this instance the Principal Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.

Key responsibilities:

Leads direct concurrent standard or complex projects and in the case of program management, ensuring the management of multiple related projects directed towards a common objective.
Engages with senior leadership type stakeholders to deliver projects from original concept through final implementation.
Ensures client satisfaction and manages escalations, acting as single point of contact to the client.
Ensures that the project / program delivers as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
Manages delivery of the project/program, including rigorous scope control and change management.
Documents and manages project / program risks and issues.
Ensures clear and concise communications to all stakeholders.
Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
Identifies opportunities and influences the sale by conducting a business conversation with the client at senior leadership level positioning organizational consulting and technical services offerings.
Coordinates activities of the project teams through task delegation, resource assignment and program management.
May indirectly manage a team of project managers and implementation resources. Provides guidance, mentorship, and supports team to achieve required results.
Performs any other related task as required.

To thrive in this role, you need to have:

Extended project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
Ability to establish strong relationships with internal stakeholders and external clients.
Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
Excellent written and verbal communication skills.
Excellent team-building skills and ability to work in high-pressure environments.
Extended ability to manage urgent and complex tasks simultaneously.
Extended business acumen and commercial skills.
Passionate, strong initiative, self-driven with a commitment to succeed.
Significant influencing ability whilst taking a collaborative approach.
Decisive with good attention to detail ability.
Significant ability to promote project services to both internal stakeholders and external clients.
Excellent competent in project change management.
Extended knowledge of the industry, domain, or technology related to the client's project.
Extended problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications:

Bachelor's degree or equivalent in business and / or project management or related field.
Relevant project management certifications preferably PMP required.
ITIL certification is beneficial.

Required experience:

Extended project / program management experience preferably in a multi-national Professional Services environment.
Extended client engagement experience.
Extended understanding of the project/program life cycle.
Extended competency in project/program change management.
Extended experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Principal Client Project Manager