Active Directory user administration, Microsoft 365 applications and administration, basic networking concepts and protocols, remote support and ticketing tools

IT support, Software Management, Networking Concepts, System Administration, IT security practices, ticketing system, technical support, Troubleshooting

Software Troubleshooting, DHCP, Linux, Tcp/ip, Dns, Windows, Macos, networking principles, remote desktop software, helpdesk tools, Microsoft Office Suite

Nas, VMware, Cloud Services, Ticketing Tools, IT security, Ip Phones, Windows Server Administration, Windows, Firewalls, Backup Solutions, Macos, desktop support, endpoint management tools, Hyper-V, SAN technologies, IT peripherals, device imaging, Disaster Recovery, virtualization technologies, end-user troubleshooting, Deployment, ITIL principles