PBM), US Healthcare system (Payer, Uc4, Ticketing Tools, Production monitoring and support, IWA, Healthcare business workflows, Claims eligibility, Payments, Incident management processes, Provider

status reports , Servicenow, Microsoft Office, User Stories, Jira, Dashboards, Confluence, Requirements Management, It Business Analysis, Excel, non-functional requirements, strategic communications, executive-ready presentations, acceptance criteria, process flows, Powerpoint, process improvement, traceability documentation, organizational change, performance management, Project Coordination

Problem resolution, Critical Thinking, Customer Relationship Management, Data Processing, Collaborative Problem Solving, Data Analysis, Teamwork, Detail-Oriented, Analytical Analysis, Communication, Deadline Management, Analytical Thinking, Operations Support

Dns, Tcp Ip, DHCP, Vpn, Azure Ad, Group Policies, Desktop Management, Entra ID, Windows 10 11 administration and troubleshooting, Wi-Fi, Active Directory, Microsoft 365 applications and services, remote support tools

Servicenow, Jira, Grafana, Datadog, Sql, Linux, Ticketing Tools, Splunk, Rest Apis, Python, SOP creation, Sla Management, Rca, Production Application Support, HTTPS response code, Incident Problem Management, Monitoring

Salesforce, Project management, Customer Support, Microsoft Office Applications, Communication, Analytical problem-solving

Workday, Operational excellence initiatives, Benefits Administration, HRIS platforms, Process improvement methodologies, Problem-solving skills, Hr Operations, Shared Services, Stakeholder Management