sop development , risk management, KPI management, operational reporting, Process Excellence, data-driven performance management, workflow optimisation, Cost Control, Process Mapping, Quality Management, Lean Principles, Continuous Improvement, Governance, Project Planning

Corrective and preventive actions (CAPA), Root-cause analysis (RCA), Power Bi, Advanced Excel, People-Process-Technology audits, SOP writing and governance, Process mapping and redesign, Training-needs analysis, Partner quality management, VOC and customer-journey audits