Team Description

The Commercial Products Services Delivery team maintains direct contact with customers during and post implementations to deliver and support products and services.

Role And Responsibilities

Customer service includes communication via telephone, email, chat or through other social media platforms
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
Work with various departments to deliver critical support and maintenance services
Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
Interact with customer and functional organizations to develop specifications for content of courses
Post-sale technical support services to customers, including deployment of products, troubleshooting, problem resolution and maintenance of products and services
Responsibilities are within the Service Delivery function as a generalist or in a combination of disciplines:

product support specialist
product support analyst
systems integration engineer
technical support
customer service
customer training
sales support

Qualifications And Education Requirements

Experience of a minimum of 2 years in the Airline Network Planning and Scheduling products/services area with an Airline or another Products and Services Organization.
Minimum High School diploma, University student or graduate. Technical experience is a plus
Additional Travel Industry background/experience is a plus.
Proficiency in the use of Microsoft Excel and Microsoft Powerpoint
Proven ability to put together compelling presentations.
Proven ability to present to an audience of up to 10 people.
Demonstrates good time management and priority setting skills
Demonstrates effective teamwork skills
Demonstrates ability to work under pressure and handling complexity
Proficient English written and oral communication skills. Proficiency in Spanish is a plus.
Must be organized, able to multi-task and work in all areas as needed
Proven analytical and troubleshooting skills
Excellent customer service skills
Experience using Salesforce CRM tool

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Extra Paid Time Off (5 extra days each year)
3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
Daily meal allowance
End of Year Break
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs
Fun employee engagement and development events

Sr. Delivery Engineer