Role: Airport Operations Manager

Location: Bengaluru, Karnataka

Job Summary:

We are looking for an Airport Operations Manager to oversee and manage end-to-end airport operations and ensure smooth on-ground execution. The role involves handling daily airport activities, coordinating with multiple stakeholders, managing operational teams/vendors, driving operational efficiency, and ensuring seamless customer experience while adhering to SOPs and compliance standards. The candidate will also be responsible for managing operational costs and supporting P&L objectives for the assigned operations.

Key Responsibilities:

Manage day-to-day airport operations and ensure smooth functioning of all operational activities
Handle on-ground operations, monitor processes, and resolve operational escalations in real time
Coordinate with internal teams, airport authorities, vendors, and service partners for seamless execution
Ensure adherence to operational SOPs, safety standards, and compliance guidelines
Manage shift operations, manpower planning, and vendor coordination
Monitor service quality, customer/passenger experience, and operational efficiency
Track operational KPIs, SLAs, process performance metrics, and operational costs
Support P&L management by driving cost optimization, productivity improvement, and operational efficiency initiatives
Identify operational gaps and drive process improvement initiatives
Ensure timely incident resolution and escalation management
Work closely with cross-functional teams to support smooth airport functioning

Preferred Candidate Profile:

Experience in Airport Operations, Logistics Operations, Supply Chain Operations, Hub Operations, or Ground Operations
Exposure to operations cost management and P&L ownership
Strong stakeholder and vendor management skills
Experience in handling fast-paced operational environments
Good problem-solving and decision-making abilities
Strong communication and team management skills
Comfortable working in shifts and managing real-time operations