Microsoft Office programs, Basic computer processing, Data Entry

Outlook, Microsoft Office, Word, Data entry software, Basic computer processing

ticketing systems , HR service management platforms, Hr Operations, HR processes, Process Improvements, case management tools, HR Shared Services, customer experience enhancements, Operational Excellence, HR Contact Center, employee services, hr service delivery, employee lifecycle transactions

Genesys, Functional Testing, Ivr Testing, IVR/CCT, IVR Concepts, Technology, Testing Technologyes, Infrastructure-Contact Center, Test Automation Technology, Communication

Project management, Product Knowledge, Problem-solving, Customer service