Job Summary

As a Technical Program Manager, you will develop strategies, inspire, lead, and manage hardware quality reviews within the Customer Support Organization. This role provides an opportunity to influence technical quality standards and drive meaningful decisions. You should be skilled at motivating and supporting teams to tackle business challenges while delivering practical solutions. Success in this position requires a unique blend of business acumen and technical expertise in software quality to effectively engage stakeholders and advance projects.

Job Requirements

Accountable for designing and managing quality remediation programs that guarantee efficient service delivery, transparent communication, and cost-effectiveness.
Demonstrated success in elevating software quality through focused improvement initiatives.
Display strong leadership and strategic insight to steer and influence critical decisions.
Operate independently, consistently deliver results, and efficiently prioritize tasks with minimal oversight.
Possess excellent communication skills to collaborate with diverse technical teams and create clear, customer-centric messages for a global audience.
Proven ability to work cooperatively within teams to reach ambitious objectives while meeting established feature and performance metrics.
Engage effectively with employees at all levels, from staff to directors, across multiple functions and with external partners.
Utilize deep expertise and specialized technical knowledge in data storage to address complex, unique challenges within time and budget constraints.
Familiarity with NetApp or comparable storage technologies is a plus.
Proficient in data analysis and skilled at resolving issues identified through customer support case reviews.

Education

A minimum of 8 years of relevant experience coupled with a Bachelor's degree is required; alternatively, 4 years of experience may be acceptable.
At least 8 years of experience as a technical program manager, quality engineer, and/or in product support is essential.
Demonstrated ability to effectively manage multiple moderately complex projects is crucial.
Holding a PMP certification or an equivalent credential is strongly preferred.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

Technical Software Program Mgr