Description

A Trans Ops Representative at TOC facilitates flow of information between different
stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts
customer experience and business continuity. Trans Ops Specialist at TOC works across two
verticals - Inbound and Outbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is
picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on
Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck
leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on
Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC
and reaching customer premises.
A Trans Ops Representative provides timely resolution to the issue in hand by researching and
querying internal tools and by taking real-time decisions. An ideal candidate should be able to
understand the requirements/be able to analyze data and notice trends and be able to drive
Customer Experience without compromising on time. The candidate should have the basic
understanding of Logistics and should be able to communicate clearly in the written and oral
form. Trans Ops Specialist should be able to ideate process improvements and should have the
zeal to drive them to conclusion.

Key job responsibilities
Communication with external customers (Carriers, Vendors/Suppliers) and internal customers
(Retail, Finance, Software Support, Fulfillment Centers)
. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data
management systems) and to perform ad hoc reporting and analysis as needed is a plus.
. Develop and/or understand performance metrics to assist with driving business results.
. Ability to scope out business and functional requirements for the Amazon technology teams
who create and enhance the software systems and tools are used by TOC.
. Must be able to quickly understand the business impact of the trends and make decisions that
make sense based on available data.
. Must be able to systematically escalate problems or variance in the information and data to the
relevant owners and teams and follow through on the resolutions to ensure they are delivered.
. Work within various time constraints to meet critical business needs, while measuring and
identifying activities performed.
. Excellent communication, both verbal and written as one may be required to create a narrative
outlining weekly findings and the variances to goals, and present these finding in a review
forum.
Providing real-time customer experience by working in 24.7 operating environment.

Basic Qualifications

- . Bachelor's degree or equivalent work experience.
- . Excellent verbal and written communication skills in English comfortable speaking directly with North America based business customers.
- . Strong attention to detail with the ability to research and validate data accurately.
- . Working knowledge of Excel and basic data analysis tools.
- . Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
- . Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Preferred Qualifications

- . Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
- . Experience working directly with external or business customers over phone or email.
- . Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

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Transportation Representative, AV