Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Branch Banking

Office Location: Howrah Howrah , Santoshpur Kolkata Kolkata , Shyam Bazar Kolkata Kolkata

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities

Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

Industry: Banking, Financial Services
Role: Customer Service, Sales, Teller
Years of experience: 3 to 6

Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score

Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge: Banking products KYC norms Branch operations Core banking systems

Required Skills: Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

Physical: NA
Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation: