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Bengaluru, India

Skills:

contact center operations , Genesys, Workforce Management Tools, Voice Automation Solutions, Queue Management, IVR architecture, Voice Biometrics Authentication platforms, Cloud Contact Center transformations, Intent Mapping Call Steering, IVR Design Configuration, Google Conversational AI Gemini Flash 3.5, Call Routing Queue Management, Voice Recording Management, ServiceNow Integration, SIP Voice Infrastructure Concepts, Conversational AI Platforms, Voice Analytics Reporting, IVA Conversational AI Platforms, AI-powered voice automation solutions, Five9 CCaaS Administration, ACD routing, Skill-based routing, Workforce optimization concepts

Early Applicant
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