Job Summary:

We are looking for a Sales Account Manager to join our team. The role involves managing and growing client accounts, developing and implementing strategic account plans, negotiating contracts, and ensuring customer satisfaction.

Key Responsibilities:

Client Relationship Management:

Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.

Strategic Account Planning:

Develop and execute customized account strategies aligned with client goals and company objectives.
Regularly assess account health and identify opportunities for growth and optimization.

Contract Negotiation & Management:

Lead contract discussions and ensure mutually beneficial terms for both clients and the company.
Manage renewals and renegotiations to maintain sustainable client partnerships.

Customer Satisfaction & Support:

Address client issues promptly to ensure timely resolution and satisfaction.
Gather feedback to improve service delivery and ensure continuous client success.

Collaboration with Internal Teams:

Work closely with sales, marketing, and customer support teams to ensure client needs are met efficiently.
Provide internal teams with valuable insights and feedback to enhance client experience.

Sales & Revenue Growth:

Identify opportunities to grow accounts through up-selling and cross-selling.
Develop strategies to drive account expansion and meet sales targets.

CRM Management & Reporting:

Maintain accurate client records and track sales activities using CRM software.
Generate regular reports to track performance, sales pipeline, and account health.

Requirements:

Bachelor's degree in Business Administration or related field.
3+ years of experience in sales or account management.
Effective communication and negotiation skills.
Analytical skills to identify customer needs and develop solutions.
Strategic account planning experience.
Sales skills to close deals and meet targets.
Proficiency in CRM software.

Sales Account Manager

Inside Sales Account Manager - North America