Job Description – Guest Relations Executive (GRE)

Location: Bengaluru

Industry: Food & Beverage | Fine Dining

Cuisine: Authentic Turkish

Job Summary

We are looking for a Guest Relations Executive (GRE) to create a warm, personalized, and memorable experience for guests at our premium Turkish fine-dining restaurant. The role will be the first point of contact for guests and will ensure smooth coordination throughout their dining experience.

Key Responsibilities

Welcome and warmly greet guests upon arrival.
Manage reservations, table allocation, and guest seating efficiently.
Understand guest preferences and provide personalized service.
Escort guests to their tables and introduce them to the restaurant experience.
Maintain strong knowledge of the menu, Turkish cuisine, and restaurant offerings.
Coordinate with the service, kitchen, and management teams to ensure smooth guest experiences.
Handle guest queries, feedback, and special requests professionally.
Follow up with guests during and after their dining experience to ensure satisfaction.
Maintain guest records and build strong relationships with regular guests.
Assist in managing special occasions, VIP guests, and private dining requirements.
Support the team in maintaining the restaurant's premium ambience and service standards.
Encourage guest feedback and communicate insights to the management team.

Requirements

Previous experience in Guest Relations, Front Office, Host/Hostess, or Fine-Dining Restaurant preferred.
Excellent communication and interpersonal skills.
Pleasant personality with a warm and confident approach.
Strong guest-handling and problem-solving skills.
Good knowledge of fine-dining service and hospitality etiquette.
Well-groomed with a professional appearance.
Ability to manage multiple guests and situations calmly.
Passion for delivering exceptional hospitality.

Guest Relation Executive