Soft phones, Active Listening, Customer service, Problem-solving, Communication, Data Entry

Microsoft Office

Outlook, Microsoft Office, Word, Data entry software, Basic computer processing

ticketing systems , HR service management platforms, Hr Operations, HR processes, Process Improvements, case management tools, HR Shared Services, customer experience enhancements, Operational Excellence, HR Contact Center, employee services, hr service delivery, employee lifecycle transactions

Genesys, Functional Testing, Ivr Testing, IVR/CCT, IVR Concepts, Technology, Testing Technologyes, Infrastructure-Contact Center, Test Automation Technology, Communication