Role Overview

We are seeking a versatile Fixed Asset Custodian to join our India IT team. This role primarily involves hands-on IT support for staff and clients IT issues across India, with secondary support for other global (new market) sites. Coordinate with vendors and suppliers, and contribute to global IT initiatives and projects. The ideal candidate will combine technical expertise, strong communication skills, and the ability to manage multiple priorities across local, regional, and global operations.

Key Responsibilities

Hardware & Software Support:

Install, configure, and troubleshoot computer hardware and software for staff.
Deploy and maintain computers and other IT equipment.
Provide day-to-day IT support and troubleshooting.
Support Windows and macOS operating systems for staff.

Communication & Staff Support:

Interact effectively with staff to understand and address technical needs.
Maintain clear, professional communication channels with regional and global teams.
Provide remote support for staff across India, PH, LATAM, Colombia & Argentina, and other global locations as needed.

Vendor & Procurement Management:

Maintain accurate procurement records for hardware, software, and IT services.
Coordinate and manage relationships with vendors and suppliers to ensure timely delivery, maintenance, and issue resolution.

IT Asset & Security Management:

Track and manage IT assets including hardware, software, and licenses.
Manage the end-to-end lifecycle of IT assets, including deployment, retrieval, repairs, inventory, safekeeping, and secure disposal.
Maintain accurate asset records and coordinate equipment deliveries, collections, and inventory audits to ensure asset accountability.
Ensure efficient use, security, and maintenance of all IT resources.
Support adherence to IT best practices and security standards

Regional & Global IT Support:

Assist with IT issues across IT and other regions, as well as broader IT projects globally.
Support IT management in implementing regional and global IT initiatives.

Qualifications & Skills:

Proven experience in IT support or a related field.
Strong knowledge of computer hardware and software installation, configuration, and troubleshooting.
Experience supporting Windows and macOS operating systems.
Experience maintaining procurement records and managing vendor relationships.
Ability to track and manage IT assets efficiently.
Familiarity with remote connectivity tools and practices.
Excellent communication and interpersonal skills.
Ability to support regional and global IT operations