Microlink Solutions Pvt Ltd., a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value-Added Services to its Corporate and Institutional Customers.

Location: Jamnagar, Gujarat

Department: IT Support

Experience: 2 Years

Budget: Upto 30k CTC

Key Skills:

Provide on-site and remote technical support to end-users for hardware, software, and network issues.
Troubleshoot and resolve desktop-related issues, including operating system errors, application problems, and peripheral devices (printers, scanners, etc.).
Install, configure, and maintain desktops, laptops, and other end-user devices.
Set up and maintain user accounts, email, and other IT-related services.
Assist with software installations, updates, and patches.
Support the deployment and setup of new hardware and software systems.
Ensure that all systems are running up-to-date antivirus and security software.
Manage and maintain asset inventory (hardware and software).
Assist with network troubleshooting, ensuring network connectivity issues are resolved efficiently.
Provide training and guidance to end-users on IT policies and procedures.
Document all support activities and incidents in the helpdesk system, ensuring accurate records and timely follow-ups.
Collaborate with senior support engineers and other IT staff to address complex technical issues.

Technical Skills:

Basic knowledge of desktop hardware and software troubleshooting.
Familiarity with operating systems (Windows, MacOS, Linux).
Understanding of networking principles (TCP/IP, DNS, DHCP).
Experience with Microsoft Office Suite and other standard business applications.
Familiarity with remote desktop software and helpdesk tools is an advantage.

Desktop Support Engineer - 2 Years