Role Purpose

The incumbent will be responsible for managing and handling Central Statutory Notice Services (CSNS) activities, including processing and coordination of Cyber Crime Notices, Non-Cyber Statutory Notices, Law Enforcement Agency (LEA) requests, regulatory notices, and court-related communications. The role requires close coordination with internal stakeholders, regulatory authorities, law enforcement agencies, and compliance teams to ensure timely and accurate responses within prescribed timelines.

Key Responsibilities

Handle end-to-end processing of Cyber Crime Notices received from Law Enforcement Agencies and Cyber Cells.
Manage Non-Cyber Statutory Notices including notices from courts, police departments, income tax authorities, GST authorities, and other regulatory bodies.
Review notices, verify account details, and coordinate with relevant business and operations teams for information gathering.
Ensure timely submission of responses and compliance with regulatory and statutory timelines.
Maintain records, trackers, MIS, and audit trails for all notices received and responded to.
Liaise with Compliance, Legal, Operations, Branches, and Business teams to resolve notice-related matters.
Identify and escalate high-risk cases involving account freezes, fraudulent transactions, or regulatory concerns.
Ensure adherence to internal policies, regulatory requirements, and information security standards.
Support regulatory inspections, audits, and compliance reviews relating to statutory notices.
Drive process improvements and operational efficiency within the CSNS function.

Eligibility & Experience

Graduate/Postgraduate from a recognized university.
4â€7 years of experience in Banking Operations, Compliance Operations, Legal Operations, Fraud Risk, Regulatory Reporting, or Statutory Notices handling.
Experience in handling Cyber Crime or Law Enforcement Agency notices will be preferred.

Key Skills

Strong understanding of banking operations and regulatory framework.
Knowledge of cyber crime reporting processes and statutory notice handling.
Excellent stakeholder management and coordination skills.
Strong analytical and problem-solving abilities.
Proficiency in MS Excel, MIS reporting, and documentation management.
Ability to work under stringent timelines and manage multiple priorities.

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