Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules
Plan and implement an effective training curriculum
Prepare hard copy training materials such as presentations, video module
Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress

Job Requirements:

Must have experience in training multiple and large batches
Should have a clear understanding of the Trainer role and must have Proven Coaching abilities
Should have strong exposure on TNA/TNI
Experience in creating and developing training content such as modules and process SOPs

Mandatory Skills:

Ideal candidature should have over all 4+ years of experience.
Mandatory experience as process trainer on paper should be from the background of international Voice.

Desired profile:

Excellent communication, presentation, and interpersonal skills.
Proven ability to build and maintain strong and effective customer and internal relationships
Well versed in Soft Skills and training methodologies
Knowledge of US culture
Solid knowledge of the latest corporate training techniques
Client Management skills
Good with MS Office (Excel, Word & Power point)
Excellent time management and organizational skills
Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment

Qualifications and Education and Mandatory Requirements:

Bachelor's degree is must.
Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks
Excellent facilitation, coaching (both in the virtual and F2F environment)
Should have good exposure on MS Excel, word and PowerPoint
Should have excellent English communication skills and facility skills
Should be flexible to work in the shifts.

Process Trainer Lead

Process Trainer