Description

The Audits and Insights team (AIT) - SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.

The Audit Manager III is a senior leadership position responsible for directing and managing a large-scale audit operation with oversight of 120-150 auditors. This role requires strategic vision, executive-level communication skills, and the ability to drive organizational change while ensuring operational excellence.

Key job responsibilities
. Develop and execute strategic audit initiatives aligned with organizational objectives
. Lead a large-scale audit organization, including managers and senior auditors, ensuring high performance standards and professional growth
. Drive organizational transformation and change management initiatives
. Establish governance frameworks and quality assurance programs
. Build and maintain relationships with senior stakeholders across the business to shape audit process and risk management approaches
. Influence policy decisions and strategic direction at an organizational level
. Oversee complex audit programs and ensure timely completion of deliverables
. Monitor and analyze audit metrics, providing regular reports to senior management
. Manage resource allocation and workforce planning for optimal operational efficiency
. Drive continuous improvement initiatives and process optimization
. Collaborate with stakeholders to address audit findings and implement corrective actions
. Ensure compliance with regulatory requirements and internal standards
. Drive meeting insights through the output of the audit data. Convert findings into meaning full trends, KPI and metrics. Lead and Own Kingpin goals

Basic Qualifications

- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent

Preferred Qualifications

- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent

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AIT Audit Manager III, Audits and Insights Team