Location:

Bengaluru, Karnataka, India

Job ID:

R0139759

Date Posted:

2026-10-06

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

Hitachi Energy is seeking an experienced and strategic Delivery Manager to lead end-to-end service delivery across multiple teams, locations, and Business Units within the CSS Supply Chain Management organization. Reporting to the Delivery Lead, you will play a pivotal role in driving operational excellence, stakeholder satisfaction, digital transformation initiatives, and continuous improvement across supply chain and procurement operations.

As a leader of leaders, you will oversee multiple Team Leaders and enable high-performing, geographically distributed teams to consistently achieve targets related to service quality, productivity, compliance, cost efficiency, and customer experience. This role offers an exciting opportunity to influence strategic direction while translating organizational priorities into measurable business outcomes through innovation, collaboration, and data-driven decision-making.

How You'll Make an Impact

Lead and manage end-to-end delivery of supply chain and procurement services across multiple Business Units and global stakeholder groups.
Drive operational performance against established service, quality, productivity, compliance, and cost metrics.
Lead, coach, mentor, and develop Team Leaders to build a strong leadership pipeline and foster a high-performance culture.
Establish strong partnerships with Business Unit leaders, SCM managers, internal stakeholders, and cross-functional teams to ensure alignment of priorities and business objectives.
Drive continuous improvement initiatives through process optimization, standardization, Lean methodologies, and operational excellence practices.
Lead performance governance through regular business reviews, KPI monitoring, escalation management, and corrective action planning.
Identify operational risks and implement proactive mitigation strategies to ensure service continuity and compliance.
Support workforce planning, resource allocation, capability development, and succession planning to meet current and future business demands.
Champion digital transformation by leveraging automation, analytics, artificial intelligence, and technology-enabled solutions to improve efficiency and scalability.
Promote a culture of innovation, accountability, collaboration, and continuous learning across teams.
Drive data-driven decision-making through effective use of operational analytics and business insights.
Ensure adherence to corporate policies, compliance requirements, internal controls, and supply chain governance standards.

Your Background

Bachelor's degree in Engineering, Supply Chain Management, Business Administration, Operations Management, or a related discipline.
Master's degree or professional certifications in Supply Chain Management, Procurement, Lean Six Sigma, Project Management, or Change Management would be advantageous.
15-20 years of progressive experience in Supply Chain Management, Procurement, Sourcing, Planning, Shared Services, or Global Business Services environments.
Strong understanding of end-to-end supply chain and procurement processes.
Experience working within shared services, global business services, or centralized operations models.
Proven track record of leading large, geographically dispersed teams and developing people leaders.
Strong knowledge of operational excellence, Lean methodologies, continuous improvement frameworks, and process optimization.
Experience managing service delivery through KPI governance, performance dashboards, and stakeholder engagement.
Understanding of risk management, compliance requirements, and internal control frameworks within supply chain operations.
Demonstrated experience implementing digital solutions, automation initiatives, analytics, and AI-driven process improvements.
Excellent stakeholder management, influencing, negotiation, and executive communication skills.
Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
Ability to operate effectively in a fast-paced, matrixed, and global organization.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

SCM Delivery Manager