avaya communication manager , Servicenow, Sip Trunking, Webrtc, Salesforce, BYOC, Genesys Cloud CX, NICE Engage

Computer Telephony Integration (CTI) middleware, Servicenow, Data Security, Sip Trunking, Webrtc, Salesforce, Genesys Cloud CX, Telephony Architecture, Contact center compliance, Call screen recording workflows, Carrier routing, NICE Engage

Salesforce.com, Agentforce, Operational Infrastructure Metrics, Project Management, Technical Support, AI tooling, Process Improvement

Cpq, Pardot, Service Cloud, Mulesoft, Sales Cloud, Health Cloud, Salesforce, Revenue Cloud, FSC, SFMC

Servicenow, It Service Management, MLops, Azure, Python, AWS, agentic AI, LLMs, generative AI, Ai

Dsp, Google Ad Manager 360, Salesforce, advanced Excel proficiency, programmatic buying and selling, SSP

z os , Incident Management, Red Hat, Netapp, Openshift, Cisco Networking, Itil Processes, VMware, Windows, AWS, storage EMC, Microsoft O365, ServiceNow ITSM