Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : Contact Center Technology Implementation

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to tailor features according to evolving business requirements. The role includes managing software releases and ensuring the overall stability and performance of the systems. Throughout the day, the engineer collaborates with various teams to align technical solutions with organizational goals, utilizing standard tools, application programming interfaces, and low-code platforms to maintain compatibility and optimize functionality. This position demands continuous monitoring and adjustment to meet dynamic operational needs while preserving system integrity.

Roles & Responsibilities:

Expected to perform independently and become a subject matter expert.
Required active participation and contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to gather requirements and implement application enhancements.
Monitor system performance and troubleshoot issues to ensure seamless operation.
Document configuration changes and maintain detailed records of system modifications.
Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Contact Center Technology Implementation.
Experience with integration of packaged or cloud-based applications using APIs and low-code platforms.
Strong understanding of software release management and version control processes.
Ability to troubleshoot and resolve technical issues related to application configuration and performance.
Familiarity with tools used for monitoring system stability and performance metrics.

Additional Information:

The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
This position is based at our HDC3B - SEZ location.
A 15 years full time education is required.