Department: Customer Relationship & Sales

Job Type: Internship

Location: Kharghar, Navi Mumbai

Experience: 0–2 Years

Industry: Travel & Tourism

About Travelhostic

Travelhostic is a travel company focused on creating thoughtfully designed travel experiences with quality stays, smooth operations, personalized service, and memorable journeys.

We are looking for a Customer Relationship Specialist who can handle travel enquiries, build strong relationships with customers, convert enquiries into bookings, and ensure a smooth customer journey from enquiry to trip completion.

Key Responsibilities

1. Customer Enquiry Management

Receive and respond to travel enquiries through WhatsApp, phone calls, website, social media, and other channels.
Understand customer requirements such as destination, travel dates, number of travellers, budget, hotel preference, transportation, and activities.
Follow up with enquiries consistently and maintain a professional communication standard.
Ensure every enquiry is properly recorded and tracked.

2. Customer Relationship Management

Build and maintain strong, professional relationships with customers.
Understand customer expectations and provide personalized travel solutions.
Handle customer questions, concerns, and requests promptly.
Maintain regular communication with customers before, during, and after their trip.
Encourage repeat bookings and referrals through excellent customer service.

3. Sales & Customer Pitching

Make outbound/cold calls to potential customers and existing leads.
Present Travelhostic's packages, services, and value proposition effectively.
Understand customer needs and pitch the most suitable package.
Negotiate professionally while maintaining company pricing and margins.
Follow up with prospective customers and convert qualified enquiries into bookings.
Achieve monthly enquiry conversion and sales targets.

4. Package Creation & Proposal Management

Prepare customized travel packages based on customer requirements.
Create and share professional itineraries, quotations, inclusions/exclusions, and pricing.
Coordinate internally for hotels, transportation, activities, sightseeing, and other travel arrangements.
Make necessary revisions to packages based on customer feedback.
Ensure the final proposal is accurate, clear, and professionally presented.

5. CRM & Customer Data Management

Maintain accurate customer records, enquiry details, follow-ups, quotations, and booking status.
Update CRM/Google Sheets or other company systems on a daily basis.
Maintain proper records of leads, active enquiries, converted bookings, lost leads, and follow-ups.
Ensure no customer enquiry or follow-up is missed.
Maintain confidentiality of customer information and company data.

6. Booking & Coordination

Coordinate with the operations team after confirmation of a booking.
Ensure customer information and booking requirements are properly handed over.
Coordinate regarding payments, travel documents, hotel confirmations, transportation, and other requirements.
Assist in resolving customer issues during the travel process whenever required.

Key Skills Required

Excellent communication and interpersonal skills.
Strong customer-handling and relationship-building ability.
Good sales and convincing skills.
Comfortable making phone calls and cold calls.
Good negotiation and follow-up skills.
Ability to understand customer requirements and recommend suitable travel options.
Good knowledge of MS Excel/Google Sheets and basic CRM tools.
Good written communication for WhatsApp, email, and quotations.
Ability to multitask and manage multiple customer enquiries simultaneously.
Strong attention to detail and ownership of work.
Professional attitude and customer-first mindset.

Preferred Candidate

Experience in travel, tourism, hospitality, sales, customer service, or a related industry will be an advantage.
Freshers with strong communication and sales skills may also apply.
Candidate should be comfortable speaking with customers over phone and WhatsApp.
Knowledge of Indian travel destinations, hotels, transportation, and tour packages is an advantage.
Should be target-oriented, proactive, and willing to learn.

Performance Expectations

The selected candidate will be expected to:

Respond to enquiries promptly.
Maintain 100% accurate customer and lead records.
Conduct regular follow-ups with prospective customers.
Generate and deliver customized travel proposals.
Convert qualified enquiries into confirmed bookings.
Maintain strong customer relationships.
Contribute towards monthly sales and booking targets.
Ensure a smooth transition of confirmed customers to the operations team.

What We Offer

Opportunity to work with a growing travel company.
Exposure to travel sales, customer relationship management, and tour operations.
Opportunity to develop destination and travel-industry expertise.
Performance-based growth opportunities.
A professional and dynamic work environment.
Opportunity to grow with the Travelhostic team.