Role Overview

The Education Counsellor is responsible for understanding the Atos training portfolio and guiding prospective candidates in making informed career and training decisions. The role involves supporting candidate registrations across Instructor-Led Training (ILT), Online Training (OLT), and other modes of training, while coordinating closely with marketing, following up on leads and fees, and contributing feedback that supports marketing activities.

Key Result Areas and Performance Measures

1. Financial

External Revenue. The role is expected to generate order entry and the resulting revenue through candidate registrations for ILT, OLT, and other modes of training.

Performance Measure: At least 40 registrations per semester.

2. Quality and Customer

Customer Satisfaction. The Education Counsellor is expected to support a positive candidate training experience with Atos, covering the journey from registration through certification. Candidate feedback will be used to assess satisfaction.

Performance Measure: A feedback score of at least 3 out of 5, or at least 70% referenceable candidates.

3. Efficiency and Process

Process Compliance. The role requires adherence to the defined process and active contribution to constructive improvements.

Performance Measure: Zero non-compliance during reviews and at least 2 constructive improvements.

4. Efficiency and Process

Process Improvements. The Education Counsellor is expected to identify and implement improvements that increase operational efficiency and effectiveness.

Performance Measure: Proactively implement process improvements that improve efficiency and/or effectiveness by 500 basis points.

5. People

Training and Development. The role includes self-development through training, as well as coaching and mentoring new joiners.

Performance Measure: Complete mandatory and identified training programs, and complete one SAP certification.

Required Skills

The successful candidate should demonstrate the following skills and knowledge:

Strong communication skills.
Persuasive and convincing skills.
Understanding of IT and skill-based training.

Qualifications and Experience

The candidate should be a graduate with 1 to 3 years of experience in career counselling.

Key Responsibilities

The Education Counsellor will be responsible for the following activities:

Developing a clear understanding of the Atos training portfolio.
Providing career guidance to prospective candidates.
Working closely with marketing to follow up on leads.
Following up with candidates regarding fees.
Supporting marketing activities by providing feedback on leads.

Additional Role Requirements

The role also requires an understanding of IT careers and the IT job market. The Education Counsellor may be required to travel occasionally, attend education seminars, and conduct webinars or seminars.

(Junior Sales associate) Education Counselor