Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Critical Incident Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving complex problems that impact multiple system components. The engineer collaborates with different teams to ensure smooth operation and continuity of essential services, often working under pressure to maintain system stability and performance throughout the day.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate incident response efforts to minimize downtime and impact on business operations.
Mentor junior team members to enhance their problem-solving and technical skills.
Continuously improve support processes and workflows to increase efficiency and effectiveness.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Critical Incident Management.
Strong analytical and problem-solving abilities to diagnose and resolve complex system issues.
Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Ability to manage multiple incidents simultaneously while maintaining attention to detail.
Experience with incident tracking and reporting tools to document and communicate issue status.
Capability to work under pressure and adapt quickly to changing priorities in a fast-paced environment.

Additional Information:

The candidate should have minimum 5 years of experience in Critical Incident Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.