Skill required: Core Banking Operations (incl. Payments) - Retail Banking Account Operations

Designation: Banking Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Minimum 2-4 years of experience in Chargebacks or Credit Card Operations
Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards.
Processing of Stop pay requests
Basic knowledge on reconciliations and indexing
Strong knowledge on representments and Pre-Arbitration processing
The Corporate banking Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business
Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E. What are we looking for
Primary skill - Retail Banking Card Operations - P4
Ability to understand and analyze customer disputes, gather relevant information, and make informed decisions on dispute outcomes.
Ability to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed.
Advanced Proficiency required in English Language to create documentation.
Attention to details
Should be a self-starter, motivated and highly energized individual to compete the complexity of the process Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
Your expected interactions are within your own team and direct supervisor.
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
The decisions that you make would impact your own work.
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
Please note that this role may require you to work in rotational shifts