JOB DESCRIPTION

Job Description

Division	Fulfil
Function / Sub Function	PSC
Role Title	Team Member- Priority Support Center (Senior Exe / Technical Call Centre)
Role Code	001
Reporting Structure	Team Lead Priority Centre (Technical Call Centre)

No of Positions :
Grade/Level:	A / Senior Exe.
Location:	Hyderabad
JD
Job responsibility	Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products
Shift Working	Working in shifts (24/7)

Key Customer	End customer, authorized signatories, clients	Internal teams

	Necessary	Preferred
Skills	Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes Excellent grip on high end leased line and voice products Excellent hands on experience in handling QRC at call centre for Premium Customer Base Sound Knowledge in Telecom Technology	Industry preferred from Technical - Call Centre / BPO / KPO / Diversity
	.
Qualification	Any Graduation / Diploma	.
.	.
Overall Work Experience		.
Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction	.
Behavioural Attributes	Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge	.
.	.

Team Member - Priority Support Center