Job Description

Experience the power of innovation in financial operations by joining a team dedicated to data excellence. Here, your ideas drive smarter solutions and elevate the standards of client service. Embrace the opportunity to transform how data is managed and verified, making a measurable impact on business outcomes. Thrive in an environment that values digital expertise and rewards initiative. Be part of a forward-thinking organization where your skills set the pace for operational success.

As a Client Data Specialist within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of records before they are reviewed by the client-facing team. Your organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital literacy will help you leverage software applications and digital platforms to enhance processes and client experience.

Job Responsibilities

Collect, verify, and report client data to ensure records are accurate and compliant with AML and regulatory requirements.
Prepare and review Currency Transaction Reports (CTR) and other compliance documentation, identifying and escalating potential issues.
Respond to operational requests, adjustment reports, and partner correspondence with accuracy and timeliness, handling more complex cases as needed.
Collaborate with team members to support and implement process improvements, sharing insights and best practices.
Address service issues using advanced problem-solving and communication skills, escalating unresolved or complex matters appropriately.
Demonstrate adaptability and initiative in managing assigned tasks, interim projects, and evolving business priorities.

Required Qualifications, Capabilities, And Skills

Proven ability to adapt to shifting priorities and manage multiple tasks in a dynamic environment.
Advanced analytical, critical thinking, and problem-solving skills, with attention to detail.
Effective communication and collaboration abilities across teams and stakeholders.
Proficiency in MS Office and digital platforms for data management, analysis, and reporting.
Dependable, proactive, and committed to delivering accurate, timely support and continuous improvement.

Preferred Qualifications, Capabilities, And Skills

Interest in anti-money laundering, regulatory compliance, fraud prevention, and operational risk.
Familiarity with mainframe and PC-based systems.
Enthusiasm for process improvement and innovation.
Goal-oriented mindset with a focus on operational excellence.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.