About The Role

Abnormal AI is looking for a Senior Software Engineer to join the Multi-Product Platform (MPP) organization, which owns the product platform enabling scalable, consistent product development across our enterprise product suite. This role sits on the Customer Journey team, focused on optimizing how customers onboard and start using Abnormal's products — building systems that streamline the onboarding and proof-of-value (POV) experience, reducing manual steps, and accelerating time-to-value. The ideal candidate is a full-stack feature lead who thrives on cross-functional collaboration and is motivated to directly impact customer experience from day one.

What You Will Do

Build and iterate on product offerings, APIs, platforms, frameworks, and tools
Design, develop, and maintain feature buildouts to support a world-class user experience for our customers
Ensure system stability and reliability; participate in regular code and design reviews and team on-call rotation
Write code with testability, readability, edge cases, and error handling in mind; write and review technical design documents
Communicate effectively in an async manner with team members to share updates, discuss challenges, and propose solutions
Collaborate closely with product managers, designers, and engineers; take ownership of projects and drive positive impact across teams
Participate in team roadmap discussions, contribute to long-term planning, and actively share knowledge within the team

Must Haves

7+ years of industry experience as a Software Engineer with strong software engineering fundamentals
Proven ability to own and drive complex systems end-to-end, with strong knowledge of team-owned services and the ability to collaborate and influence cross-team goals and roadmaps
Strong experience writing production Python code and working with Postgres databases
Solid experience in system design and building resilient, scalable applications with an emphasis on operational excellence
Strong understanding of service health, monitoring, fault tolerance, and incident response practices
Detail-oriented with a focus on code quality, testing, and performance; able to make practical trade-offs and lead adoption of technical design documents
Strong communication and mentorship skills with proven ability to work autonomously and asynchronously with remote collaborators and stakeholders
Growth-oriented with a desire to increase impact, responsibility, and ownership over time

Nice to Have

Experience with Golang and Airflow orchestration
Familiarity with AI productivity tools such as ChatGPT, Cursor, or similar GenAI tools

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Senior Software Engineer - Multi-Product Platform