Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking an experienced IP Core Network Specialist to provide expert-level technical support, incident management, fault resolution, and service restoration across complex IP/MPLS, transport, and optical network environments. This role is ideal for a network professional with strong experience in service provider networks, customer-facing technical escalations, and multi-vendor technologies including Nokia, Huawei, and Cisco platforms. The successful candidate will play a key role in maintaining network stability, driving service improvements, reducing recurring issues, and supporting critical customer services through effective stakeholder engagement and technical leadership.

What You'll Do

Incident Management & Service Restoration

Act as the technical resolution point for major incidents and critical core network outages
Take ownership of incidents from identification through to full service restoration
Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains
Provide Level 2 escalation support to Network Operations Centre (NOC), Service Operations, Engineering teams, and customers
Lead technical bridge calls during high-priority incidents and provide consistent stakeholder communications
Ensure adherence to established incident, escalation, and communication processes
Conduct post-incident reviews, perform root cause analysis (RCA), and define corrective actions
Identify recurring issues and drive permanent resolution initiatives

Customer & Stakeholder Management

Serve as a senior technical interface for customer escalations
Participate in customer calls, incident reviews, and service improvement discussions
Communicate technical issues, risks, mitigations, and recovery plans to both technical and non-technical audiences
Foster customer confidence through proactive communication, accountability, and ownership

Technical Troubleshooting & Operations

Provide expert operational support and troubleshooting across:

Routing & Switching Technologies

IS-IS
BGP
MPLS L2VPN / L3VPN
Segment Routing (SR-MPLS)
Traffic Engineering (SR-TE / MPLS-TE)
Multicast (PIM, IGMP, MVPN)
QoS and Traffic Management
IPv4 / IPv6

Virtualised Networking Platforms

Nokia VSRa (22.10R1)
VSRa platform architecture
Virtual routing infrastructure troubleshooting
Control plane and forwarding plane diagnostics
Performance and capacity management

Supported Technology Platforms

Nokia 7750 SR-12e, 7210, VSRa (22.10R1)
Huawei NE8000-M8, CX600-X2-M8A, CX600-X8A
Cisco NCS560-7, ASR9910

Operational Excellence

Follow ITIL Incident, Problem, Change, and Major Incident Management processes
Drive proactive service improvement initiatives to enhance network reliability and operational effectiveness
Create and maintain troubleshooting documentation, knowledge articles, and operational procedures
Mentor Level 1 engineers and act as a Subject Matter Expert (SME)
Contribute to continuous improvement activities and technical enablement

Experience

Who you are

6 to 8 years of experience within Telecom, ISP, or Service Provider environments
Strong background in Network Operations, Incident Management, and Service Assurance
Experience managing customer-facing technical escalations
Proven expertise in troubleshooting complex multi-vendor IP/MPLS networks

Technical Expertise

Strong knowledge and hands-on experience in:

IS-IS
BGP
MPLS
Segment Routing
Traffic Engineering
Multicast technologies
IPv4 / IPv6
QoS

Experience supporting service provider equipment from Nokia, Huawei, and Cisco.

Personal Attributes

Strong ownership and accountability for service outcomes
Excellent analytical and problem-solving skills
Ability to remain composed and make effective decisions during critical incidents
Effective stakeholder and customer engagement skills
Excellent written and verbal communication abilities
Ability to influence technical outcomes and collaborate across multiple teams

Preferred Qualifications

CCNP Service Provider or Enterprise
Nokia NRS Certifications
Huawei HCIP/HCIE Routing & Switching
ITIL Foundation or ITIL Practitioner

Success Measures

Major Incident Resolution Time (MTTR)
Average Handling Time (AHT)
Customer Satisfaction (CSAT)
SLA Achievement
Reduction in Repeat Incidents
Knowledge Management Contributions
Operational Improvement Initiatives
Technical Mentoring and Team Enablement

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to work on large-scale global IP/MPLS and transport networks
Exposure to advanced technologies including Segment Routing, Traffic Engineering, and virtualised networking platforms
Involvement in high-impact major incident management and service restoration activities
Collaboration with global engineering, operations, vendor, and customer teams
Opportunities to contribute to operational transformation and service improvement initiatives
Platform to build technical leadership through mentoring and knowledge-sharing activities

What Skills You Will Learn

Advanced multi-vendor service provider network troubleshooting
End-to-end major incident management and stakeholder communication
Root cause analysis and problem management methodologies
Service assurance and operational excellence practices aligned to ITIL
Customer engagement and technical consultancy skills
Deep expertise in IP/MPLS, Segment Routing, Traffic Engineering, Multicast, and virtual network infrastructures

Cross-functional collaboration and technical leadership capabilities

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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IP Core Network Specialist - PuneVOIS